cancellation and refund policy

Last updated on Sep 16th 2022

GAURANGI MEHTA SHAH believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • GAURANGI MEHTA SHAH will accept cancellation requests if you are not happy with the painting. If you feel that the painting does not belong in your home, and you would like to buy another one.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of any Refunds approved by the GAURANGI MEHTA SHAH, it’ll take 9-15 days for the refund to be processed to the end customer.